Privacy Policy

Effective Date: 10 November 2025
Last Updated:  10 November 2025

1. Introduction

Beyond Billables Pty Ltd (ABN [insert ABN]), trading as Scent Assembly (“Scent Assembly”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit https://www.scentassembly.com, purchase products, subscribe to newsletters, or interact with us in any way.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect

We may collect:

• Contact details: name, email address, phone number, postal address.
  
  
• Account information: username, password, and preferences.
  
  
• Order details: billing, shipping, and transaction information.
  
  
• Marketing data: email preferences, survey responses, and engagement with campaigns.
  
  
• Technical data: IP address, browser type, device identifiers, and website usage data collected via cookies and analytics tools.
  
  
• User content: reviews, feedback, or photos you provide voluntarily.
  
  

3. How we collect information

We collect information when you:

• Visit or interact with our website.
  
  
• Create an account or make a purchase.
  
  
• Subscribe to marketing communications.
  
  
• Enter a competition or promotion.
  
  
• Contact us by email, chat, or social media.
  
  

We also use cookies and analytics to collect technical and usage information automatically (see Section 10).

4. Why we collect and use your information

We collect personal information to:

• Process and fulfil your orders.
  
  
• Provide and improve our products and services.
  
  
• Manage customer accounts and preferences.
  
  
• Send updates, marketing communications, and offers (only with consent).
  
  
• Analyse website performance and user experience.
  
  
• Comply with legal and regulatory obligations.
  
  

5. Disclosure of personal information

We may share your personal information with:

• Service providers that assist in operations such as payments, shipping, analytics, marketing, and IT support.
  
  
• Third-party marketing and analytics tools (e.g. Google Analytics, Meta Pixel, Klaviyo, or MailerLite).
  
  
• Professional advisers (lawyers, accountants) if required.
  
  
• Regulatory or law enforcement agencies, when required by law.
  
  

We do not sell or rent personal information to any third parties.

6. Overseas disclosure

Our technology and service providers may store or process data outside Australia, including in the United States and the European Union.

We take reasonable steps to ensure these third parties comply with the Australian Privacy Principles.

7. Data security

We maintain appropriate physical, electronic, and organisational measures to protect personal information from misuse, loss, and unauthorised access.

While we take reasonable precautions, no online service is entirely secure, and you provide information at your own risk.

8. Access and correction

You may request access to or correction of your personal information by contacting privacy@scentassembly.com.
We will respond within a reasonable period and may need to verify your identity.

9. Direct marketing and communications

We may use your personal information to send newsletters, updates, or promotional offers if you have opted in.
You can opt out at any time by:

• Clicking the “Unsubscribe” link in any marketing email, or
  
  
• Emailing hello@scentassembly.com with your request.
  
  

We will never send marketing communications without consent.

10. Cookies Policy

a. What are cookies

Cookies are small text files placed on your device that help the website function properly and improve your experience.

b. How we use cookies

We use cookies to:

• Enable core website functions (e.g. shopping cart, user login).
  
  
• Understand how visitors use our website.
  
  
• Deliver personalised recommendations and ads.
  
  
• Track the performance of our marketing campaigns.
  
  

c. Third-party cookies

We may use cookies and tracking technologies from third parties, including:

• Google Analytics — for site traffic and performance insights.
  
  
• Meta Pixel — for targeted advertising on Facebook and Instagram.
  
  
• Klaviyo or MailerLite — for email and customer analytics.
  
  

d. Managing cookies

You can control or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality or certain features (such as checkout).

11. Email marketing and consent

When you sign up for our newsletter, make a purchase, or opt in through a form, you consent to receive communications from Scent Assembly.

We use email marketing tools such as MailerLite, Klaviyo, or Mailchimp to manage subscriptions and campaigns. These platforms may collect open rates, link clicks, and other engagement data to help us improve our communications.

You can withdraw your consent at any time by:

• Clicking “Unsubscribe” in any email, or
  
  
• Contacting us at hello@scentassembly.com.
  
  

We respect all unsubscribe requests and comply with the Spam Act 2003 (Cth).

12. Retention and deletion

We retain personal information only as long as necessary to provide our services or comply with legal obligations.
When no longer required, we securely delete or de-identify the information.

13. Third-party links

Our website may contain links to other websites or platforms (such as Instagram, YouTube, or brand partners).
We are not responsible for the privacy practices of these third-party sites.

14. Changes to this policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated effective date.

15. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact:

Beyond Billables Pty Ltd (trading as Scent Assembly)
Email: hello@scentassembly.com
Website: https://www.scentassembly.com

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au